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Terms & Conditions

By using the A1VPS .COwebsite (“A1VPS “, “our”, “us”, or “we”), products and services, you (“Customer”, “you”, “your”) agree to accept and comply with all our policies. A1VPS . reserves the right to terminate any service provided with or without a refund and with or without a notice. A1VPS also reserves the right to change the Terms of Service along with all the policies listed on the website (A1VPS .CO) at any time without customer notification. It is the customer’s job to periodically check the recent Terms of Service and the other A1VPS policies. The new policy takes effect with the next renewal of the service. If the customer does not agree with the new policy, it is his responsibility to cancel the service before the renewal.

NO WARRANTY OR LIABILITY

You expressly agree that your use of the A1VPS services is at your sole and exclusive risk. A1VPS offers absolutely no warranties of any kind, whether express or implied. No advice or information obtained from A1VPS or through A1VPS service shall create any warranty. The customer is solely responsible for any data stored on A1VPS servers and for ensuring he has adequate backups outside of the A1VPS infrastructure. A1VPS shall offer no warranty or compensation for any data loss including but not limited to software failure, hardware failure or staff error.

A1VPS offers absolutely no liability or compensation to third parties in case its services are used to inflict damages to third parties by the customer. The customer is the only one liable for any such damages. In no event shall we, nor our directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever.

SUPPORT

A1VPS services are sold as unmanaged. They are designed for advanced linux administrators or experienced webmasters.

The customer is responsible for managing his server. A1VPS staff is available for support only in case of Network issues, Server hardware or OS templates.

The A1VPS staff will not offer any kind of support for installing, configuring or debugging applications or operating systems.

PAYMENTS

We generate the proforma invoices 5 days before the payment is due. The service is terminated automatically if it has not been paid before the due date and A1VPS will not be responsible for any data loss that occurs due to termination.

In the case of bank transfers, the final amount which is received in our bank account shall be credited to the customer account. Any fees charged by the bank for processing the transfer, including but not limited to, exchange fees (if payment was not sent in INR) shall be deducted from the customer’s balance.

It is the customer’s responsibility to notify us by creating a support ticket when he has made a transfer by bank or if his payment (of any other method) has not been credited to his account.

All payments shall be done using your own card, bank account or PayPal account. The use of third-parties to make payments is prohibited without prior approval from A1VPS , and shall result in the immediate termination of the account and services, without any kind of refund.

INVOICING

The services are billed based on their billing term which can be of a minimum 1/3/6/12 months.

It is the customer’s duty to cancel the service before a new billing period begins in case he desires to terminate the service. After the service has entered into the new billing period, the customer is liable to pay for the entire new billing period even if the service has been suspended/terminated due to the non-payment.

If the service has been terminated due to non-payment and A1VPS was able to restore it from the backups upon the customer’s request, the customer will be charged an extra fee of 2500 INR beside the cost of the service. The termination does not end the customer’s liability to pay for the period between the termination and the restore.

There are no prorated refunds in case the customer decides to terminate the service earlier than his paid period.

FRAUD PROTECTION

All orders placed through our billing portal are passed through an automatic fraud check system. Although our VPSs are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner will result in termination.
The customer shall create a single account on the A1VPS website. Multiple accounts are strictly prohibited!
The use of fake or disposable emails is strictly prohibited and shall result in immediate account termination without any refunds.
The customer billing details must be real and verifiable by legal documents on request. The failure to provide verification documents confirming your billing details shall lead to immediate account termination without any kind of refunds.
Any chargeback or dispute of the transaction done via our payment processors shall be considered a fraud attempt and will lead to immediate account termination and the termination of all active services without any refunds.

CONFIDENTIALITY

The customer shall keep confidential any information to which he is given access and shall cooperate with A1VPS efforts to maintain the confidentiality thereof. The customer shall not publish or distribute any information or documentation that A1VPS provides including but not limited to support tickets, emails or phone calls.

DATA PROCESSING

Under the General Data Protection Regulation, A1VPS acts as a data processor and will process the data in a way that meets the technical and organizational requirements of the GDPR.

The data will be processed on equipment owned by A1VPS or leased from subcontractors, in datacenters with high security standards, ensuring adequate protections for the processed data.

The customer agrees to follow entirely the GDPR in relation to his processing of personal data belonging to INDIAcustomers and undertakes the sole responsibility and liability for ensuring the data is processed correctly under the GDPR.

ACCEPTABLE USE POLICY

The provisions of the Acceptable Use Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation or accepted norms of the Internet community, whether or not expressly mentioned in this policy, are prohibited. We will be the sole and final arbiter as to what constitutes a violation of our policies.
Our products and services may be used only for lawful purposes. Transmission of, distribution of, storage of, or linking to any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, and material that is defamatory, constitutes an illegal threat, violates export control laws, or is otherwise prohibited by India law.
The customer shall not reside and shall not use the A1VPS services, either directly or indirectly, in the following countries: Cuba, Iran, North Korea, Crimea region, Syria and any country under the US or EU sanctions on technology export. No refunds shall be issued to such customers, all services will be terminated immediately and any funds in the account balance shall be forfeit.
The blacklisting of the IP in a RBL, security company (ex: urlhaus, netcraft) or by an antivirus software shall lead to immediate termination of the account and all its services. Any abuse notification from security companies like spamhaus, urlhaus, netcraft, bitninja etc. or any CERT shall lead to immediate termination of the account and all its services.
The prohibited activities include, among others, the following:

  • SPAM – Any kind of mass-emailing from our services is prohibited. Sending more than 100 emails per day shall be considered SPAM. RBL listing or abuse message receipt shall lead to immediate termination.
  • Hosting webpages advertised within “spam emails”
  • Hosting web pages or providing messages that support SPAM
  • Any kind of pornography
  • Torrents
  • TOR Exit Nodes
  • Open Proxies
  • Cryptocurrency mining
  • IP Spoofing
  • Fake/Replica product websites
  • HYIP or ICO Websites
  • Stress-testing websites
  • HitLeap or any kind of artificial traffic creation
  • Hosting viruses, worms, trojans or key loggers
  • Botnet controllers and any kind of remote administration software
  • Port scanning
  • Vulnerability scanning
  • Brute forcing
  • Gambling
  • Anything to do with hacking, cracking etc.
  • Red teaming or any kind of penetration testing
  • Floods or any other methods meant to cause denial of service
  • The use of exploits
  • Deceptive Marketing
  • Pharmacies
  • Fake news websites
  • Antisemitism or any other kind of hate speech
  • Giveaway websites
  • Offering financial services without the proper licensing
  • Hosting copyrighted materials of any kind without proper authorization.
  • Hosting phishing website
  • Hosting websites where illegal activities are discussed. Ex: hacking, carding forums
  • GRE Tunnels
  • UDP Fragmentation
  • Any IP blacklisting by a RBL, Antivirus software or security company
  • Open DNS Resolvers and any applications vulnerable to ddos amplification attacks.
  • The use of any application meant to create disruptions to A1VPS or other A1VPS customers.

The list above is not exhaustive. A1VPS reserves the right to select its clients and to refuse service to anyone.
No services shall be provided to accounts which have had services suspended for breaking our Acceptable Use Policy or accounts which have been accessed from the same IPs as accounts which have breached the terms of service. Any funds available in the account or deposited in the future shall be forfeit.
A1VPS reserves the right to directly terminate the account and all services, without notice, if found to be in breach of the terms of service.

RESTRICTIONS

Outgoing SMTP connections are, by default, blocked on all services unless they have a valid rDNS with your own domain name set.

For the VPS One and VPS Basic packages, the outgoing SMTP connections are blocked regardless of the rDNS and cannot be unblocked.

SECURITY

The customer bears the full responsibility for his server’s security and for all the data stored on it.

The customer shall use the best practices to secure and keep his services and data secure, including, but not limited to updating the software regularly, OS hardening, using strong passwords, firewalls, SSL, antivirus, intrusion detection systems and disk encryption.

The customer shall investigate and resolve any security notification sent by A1VPS in maximum 24h.

RESOURCE USAGE

The services are sold under a fair use policy, the node’s resources are finite and are split between multiple servers. The customer agrees not to use the services in a way which my impact other customers, for example: excessive IO load, high PPS traffic, excessive CPU usage etc. A1VPS reserves the right to restrict any resource at any time, if it is deemed to be used excessively, and A1VPS is the sole arbiter on what excessive means.

The customer agrees not to expect 100% CPU performance on his VPS if it is used at maximum performance for an extended period of time. The average CPU usage should not go above 50% in the timespan of a day.

The allocated uplink is 1Gbps shared for all our services. The guaranteed speed is 100mbps except for the VPS One package where the guaranteed speed is 70Mbps. The bandwidth can be restricted without notice if it’s found to be abused. The speed in Cyprus is not guaranteed, due to its isolated geographical location and the lack of tier 1 internet providers.

If the server overuses its allocated bandwidth, it will be permanently limited to 1Mbps speed. In order for the permanent speed limitation due to overuse to be removed, the package needs to be upgraded to a higher package.

A1VPS has ddos protection systems designed to protect its infrastructure and its main goal is to ensure an attack does not affect other customers. A1VPS does not provide any ddos protection warranty and reserves the right to nullroute any IP that is attacked.

The disk writes should be reasonable and the total disk writes should not exceed 4 times the disk size in a month. The daily average read/write IOPS should not exceed 50 per each 25GB of disk space. Customers abusing the I/O will be restricted.

PRIVACY POLICY

The privacy policy, part of this agreement, is located here

REFUND POLICY

The refund policy, part of this agreement, is located here